Customer Service Representative (Aviation)

Location: US-OH-AKRON-CORP-HDQTRS-2110   
Sponsorship Available: No 
Relocation Assistance Available: No 

Primary Purpose of the Position:
•    The Customer Service Representative provides sales service support and compliance with contractual obligations for Aviation customers in the Americas.
•    This position will interact with customers and internal Goodyear departments (Credit, Billing, Tire Production Planning) to resolve customer issues/concerns.  
•    The incumbent will assist Marketing and Sales organizations (in the Americas) with price quotations, price list administration, requests for literature, product availability, reports, records, maintenance and related service/support programs.
•    In addition, the associate performs telemarketing and inside sales for specific accounts.

Principle duties and responsibilities:
•    Customer satisfaction, through effective/direct communication and problem resolution with Goodyear Aviation Tire customers (including original equipment [OE] customers, Goodyear sales associates and other internal Goodyear customers).
•    Precise, accurate and timely entry of routine/non-routine customer orders - In conformance with pricing, credit and sales policies. Maximize sales revenue through effective telemarketing to specified customers.
•    Effective management of all contracts to ensure mutual compliance.
•    Manage customer inquiries, complaints and requests for information (RFI). Return quotations in timely manner. Liaison between internal Goodyear resources (such as Sales, Manufacturing, Credit, Purchasing, Legal, Engineering, Finance, Marketing, Supply/Logistics and Management) and the customer functional group.

Education:
High School Diploma

Experience:
•    5 or more years of experience working in a position(s) that have cross-functional interface with internal/external customers - Handling a wide-range of responsibilities in the areas of Aviation tire operations, customer service or problem-solving
•    Must possess extremely strong customer service skills
 

Knowledge, Skills, and Abilities:  
•    Ability to manage many tasks simultaneously and meet required deadlines/objectives
•    Strong interpersonal skills with the ability to communicate through oral/written methods 
•    Self-starter that requires minimal supervision
•    Detail-oriented, patient, and able to work closely with others
•    Basic computer skills and knowledge/use of SAP, Microsoft Office 365 Suite
•    Experience with Vendavo and RTS (Transportation Management System) - Desired
 

Goodyear is one of the world’s largest tire companies. It employs about 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.