Mickey Thompson Customer Service Representative

Requisition ID: 126774 
Sponsorship Available: No 
Relocation Assistance Available: No 

Goodyear. More Driven.

About the Position 

The Customer Service Representative will assist our business to business customers with pricing inquires, product availability, tracking information, freight charges, order entry, and updating daily orders received and shipped.

This role will be located at the Mickey Thompson headquarters in Stow, OH.

Primary Responsibilities 

• Manage a large volume of incoming calls and distribute calls appropriately.
• Keep records of customer interactions, process customer accounts, and file documents.
• Assist with inventory and accurately enter customer orders/releases.
• Track shipments for UPS or truck orders.
• Review and update product availability.
• Respond to customer emails.
• Advise customers on general use of product in our catalogs.
• Demonstrate positive interaction with customers and team members.
• Provide accurate, valid, and complete information to customers regarding pricing, shipments, and product availability.
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Build and maintain sustainable relationships through open and interactive communication with internal sales representatives, other members of Team MT, and external customers.

 Required Education and Experience

• High School Diploma or equivalent.
• College degree preferred.
• 1-2 years hands-on, dedicated customer service experience.

Desired Skills and Abilities

• Knowledge in Microsoft Office applications, EDI and ERP systems; SAP experience a plus.
• Math skills are required to calculate discounts and currency conversions.
• The ability to solve practical problems with many variables and interruptions is required. The individual must be able to interpret written, oral, or schedule form instructions.
• strong written and verbal communications skills.
• Positive demeanor, ability to be flexible, and can-do attitude.

About The Goodyear Tire & Rubber Company 

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.