Share this Job

Technical Business Analyst / Employee Experience


Akron, OH, US

Company:  Goodyear

Location: Akron, OH
Sponsorship Available: No 
Relocation Assistance Available: No 




About the Position

The Technical Business Analyst / Employee Experience position is a member of the Global Associate Experience Team for Goodyear.  In support of our collaboration spaces across Goodyear’s global footprint, the purpose is to develop a cross-functional partnership with our global business and IT teams to understand associate needs and improve employee experience.  The successful candidate will need technical skills as well as stong communication skills to develop a true understanding of associate needs while juxtaposing our current infrastructure and capabilities.  This role will require an agile individual who can adapt to customer needs while maintaining core standards.


Primary Responsibilities

  • Develop processes and procedures to capture feedback and gauge associate experience.
  • Work with global IT teams to understand needs and requirements related to conferencing and emerging technologies.  Assist with requirements gathering, technical configuration, budgeting, and project readiness
  • Develop and execute processes for identifying, approving, testing, introducing, and implementing emerging technologies
  • Drive day-to-day operations of large-scale technology implementation projects
  • Review existing IT processes to identify areas of improvement
  • Drive testing and implementation efforts to improve device management


Required Education & Experience

  • Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline
  • 3+ years of experience in a technical or customer-focused position
  • MS TEAMS and Azure experience preferred


Skills & Abilities

  • Strong communication skills with the ability to translate technical jargon into relatable business concepts
  • Demonstrates skills in problem-solving and critical thinking
  • Moderate to advanced technical project delivery skills
  • Possesses a high level of accountability and demonstrates strong leadership skills




Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information. 

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Engineer, Computer Science, QA, Finance, Engineering, Technology, Quality