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Technical Customer Service Lead Greece

Date:  Jul 18, 2021
Location: 

Attica, I, GR

Company:  Goodyear

Goodyear. More Driven.

 

Job location: Greece - Athens

 

The opportunity: 

As a Technical Customer Service Lead Greece, you will be responsible for:

 

  • Establishing long term business relationships with customers, develop and maintain customer satisfaction.
  • Manage, lead, and develop a team of engineers and specialists. Deliver technical education, technical training, and technical advisory.          
  • Claim handling – managing all cases by visiting customers, examining the tires, managing all related processes.
  • Focus on achieving business goals and support on exchange on field feedback and improvement of products and processes.
  • Cooperation with other departments in Goodyear to foster Good Practice and share the market knowledge. 
  • Representing the company in the technical area of expertise, towards customers and the industry.  

                                                                                                              

To join our Team you will need: 

 

  • 3-5 years’ experience as Technical Service Leader or Manager, preferably in the automotive industry
  • Good knowledge of English, ability to communicate orally and written on everyday basis.
  • Higher education in technical area (desired on mechanical engineering)
  • Good understanding of customer point of view and business feasibility and being able to prioritize impact on both
  • Good analytical and communication skills
  • Good use of MS Office
  • Availability to travel frequently to visit clients

 

We offer:

 

  • Competitive Salary package and Bonus plan
  • Company Car & equipment 
  • Private Medical Insurance
  • Diverse International working environment 
  • Feeling inspired to realize your full Potential 
  • Great career development opportunities in one of the world’s largest tire companies with global footprint and recognition
     

 

Goodyear is one of the world’s largest tire companies. It employs about 65,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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