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Credit Controller


Birmingham, BIR, GB

Company:  Goodyear

Goodyear. More Driven.


Credit Controller


Primary Purpose of the Position


We are looking for a forward thinking, determined, self-motivated team member, working within a small team to primarily ensure that we minimise our credit risk and ensure all accounts are paid on time, maximising our cash flow and preventing account arrears. Managing and setting appropriate credit limits.


Accurately assisting with forecasting Cash Flow and DSO and fully reconciling these important KPI's to actuals. Focusing on aged debt to determine bad debt provision. Produce monthly KPI reports and confidently present to management and other stakeholders.


Continually looking at process improvements to not only eliminate waste but to provide our customers with first class customer service.  Delivering results on challenging targets and at all times following company policy and procedures.


Principle Duties and Responsibilities


  • Follow credit policy around both the creation of new customer accounts and credit limit management without exception to minimise the risk of bad debt and support sales.
  • Fully conversant with credit reports and set/review appropriate credit limits to fit within the company requirements, by demonstrating working knowledge of P&L accounts and balance sheet statements.  Being confident in discussing and debating customers financial results.
  • Proactively ensure all accounts are settled on time, maximising use of all communication and payment methods.  Engaging with customers, verbally, in writing and face to face, to facilitate and encourage on time payments and develop good customer relations.  Resolving queries quickly and efficiently to prevent non-payment.
  • Account reconciliations, correctly recording and allocating payments and managing any potential contra's.
  • Negotiating payment plans, pursuing legal action, enforcement and ultimately working with official receivers and liquidators - with appropriate use of ROT.
  • At all times ensuring all stakeholders are kept informed.
  • Continuous Improvement
  • Develop and implement improvements.
  • Evaluate change ensuring maximum benefit.
  • Audit and SOX
  • Conversant with all governance policies and ensure full compliance.
  • Assist in regular audits, providing information and evidence where required.
  • Adhere to securitization obligations and facilitate accurate reporting.


Additional Principle Duties and Responsibilities


  • Effective communication with sales, distribution, FOS and AP teams to resolve customer queries to ensure payments from customers are not held up by internal queries
  • Manage business relationships to ensure cash collection and other targets are achieved
  • Utilising all possible payment methods - BAC's, CHAP's, Direct Debits, Credit Cards, Cheques etc.
  • Interface with AR/Treasury to ensure that cash allocations are performed accurately and timely
  • Ensure that queries with amounts due for payment are identified in good time to achieve resolution and payment  
  • Monitor customers to ensure that any risk trends are identified at an early stage to minimise the risk of bad debt and report accordingly
  • Ensure compliance with the internal controls framework set up by the business
  • Ensure that the Sarbanes-Oxley business process documentation for the business processes under your control are reviewed regularly to ensure that it is up to date


Experience, Skills & Qualifications


  • Working towards or willing to study the Institute of Credit Management qualification, or other professional qualification.
  • 5 GCSE's A-C or equivalent - including maths and English
  • Clean UK Driving Licence
  • Credit control experience in an organisation of similar size, with high value debt
  • Recognised accounts receivable systems
  • Credit control processes and practices
  • Credit Risk
  • Using/producing data
  • Financial transactions
  • Payment methods
  • Reporting and managing data
  • Excel




  • Competitive salary and bonus scheme
  • Competitive defined contribution pension scheme and life assurance scheme
  • 33 days holiday (including bank holidays)
  • Option to buy and sell holidays
  • Staff discount scheme on High street and leisure activities
  • Private medical cover after qualifying period
  • Free car parking which is congestion charge free
  • Hybrid working – 2 days per week working from home
  • Up to 4 free tyres annually after 12 months


Goodyear is one of the world’s largest tyre companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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