Fleet Front Office Agent

<span style="font-family:"Times New Roman",serif">Goodyear. More Driven.

Are you detail-oriented, proactive, and passionate about delivering excellent service in a fast-paced environment? Join our dynamic UK-based team at Goodyear as a Fleet Front Office Agent and help us keep fleets running smoothly across the country.

As a Fleet Front Office Agent, you'll be responsible for managing and resolving open job tickets related to commercial vehicle servicing. You’ll liaise directly with Service Providers (SPs), Key Account Managers (KAMs), and internal teams to ensure quick resolution and accurate updates.

About The Role:

• Proactively follow up on 90+, 60+, and 30+ day open jobs to ensure timely closure.
• Communicate with SPs and KAMs regarding outstanding authorisations or service issues.
• Monitor and cleanse key systems including GYTM, Pricing Log, and Y report.
• Track and resolve aging jobs, including those in systems like JIRA and Fleet Customer Systems.
• Escalate delays and ensure visibility across the business.
• Attend regular team meetings and report on progress or roadblocks.
• Daily inbox and ticket management.
• Weekly and monthly reporting (Y report, ZMFM, XPO cleanse).
• Query tracking and resolution.
• Support on special fleet accounts such as Ford & Slater and TIP.
• Maintaining a clear and accurate live file of job status updates.

To Join Our Team You Will Need:

• Experience in a customer service, fleet operations, or coordination role.
• Excellent communication skills – both written and verbal.
• Strong organisational and follow-up skills.
• Proficiency with Microsoft Excel, data tracking tools, and CRM systems.
• Ability to work independently and manage competing priorities.
• Comfortable working cross-functionally with technical and commercial teams.
• Experience in the automotive or fleet service industry.
• Knowledge of Goodyear systems (e.g. GYTM, JIRA).

What We offer:

• A supportive and collaborative team environment.
• Opportunities to grow within a global brand.
• Flexible working arrangements depending on location.
• Access to Goodyear employee benefits.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.