Fleet Operations Administrator (Fixed Term Contract)

Goodyear. More Driven.

Location:

Birmingham (UK) - Hybrid Working.

The Role:

We have an excellent opportunity for a Fleet Operations Administrator at Goodyear!

This opportunity is a fixed term contract for 3 months, focusing on administrative tasks for a Fleet Operations Project for Ireland.

Principle Duties and Responsibilities:

• Take full responsibility for all of your allocated Customers and Service Providers, build relationships and manage queries proactively to a satisfactory resolution.
• Ensure accurate loading of Contract data, Vehicle data, Tyre data, Service Provider Pricing &Customer Pricing.
• Maintain the data base of user passwords and ensure user security and confidence is maintained.
• Ensure invoicing is completed to schedule.
• Action all Fleet / service provider queries within agreed timescales and assist in identifying root causes and potential fixes to these queries.
• Have a full working knowledge of Customer SLA’s and service provider work instructions.
• Ensure that service providers record jobs correctly to ensure correct billing to the customer and payment to the service provider.
• Deliver system training to Service Providers as required/directed by your manager, help in identifying ineffective and inaccurate use of systems and highlight these instances.
• Work with the sales teams on agreed projects / bids to providing a consultative service in scoping customer requirements.
• Attend and contribute to team meetings, help identify issues and solutions to deliver continuous improvements.
• Achieve the individual and business KPI’s that directly drive activity that contributes to achievement of the business goals.
• Improve communication to customers, Service Providers and Sales teams on job statuses to support business objectives
• Reporting on business KPI's on a monthly basis. 

Skills, Education and Experience:

• Job related experience is essential, working in a customer service department is desirable. 
• 5 GCSE's or equivalent at grade A*-C is essential. 
• A level or equivalent at grade C or above is desirable.
• Competent with Microsoft Office Package - Microsoft excel experience is essential.
• Proven administration and analytical skills.
• SAP Knowledge, previous FOS experience and tyre industry knowledge is desirable.
• Self-motivated and driven.
• Good communication skills, ability to communicate at all levels both verbally and in writing.
• Good presentation skills.
• Excellent Telephone skills.
• Identifies and handles problems quickly with minimal guidance.
• An ability to prioritise.

Benefits:

Please note that the benefits listed below are based on a full-time position. Some of these benefits will apply for a fixed term contract but some are available following a qualified period. More information will be provided during the interview process.

• Competitive salary and bonus scheme.
• Hybrid working.
• Enhanced defined contribution pension scheme and life assurance scheme.
• 33 days holiday (including bank holidays).
• Private medical cover after qualifying period.
• Staff discount scheme on High Street and leisure activities.
• Free car parking at head office which is congestion charge free.
• Option to buy and sell holidays.
• Up to 4 free tyres annually after 12 months service.
• Free eye test and flu vouchers.
• Free tea and coffee at head office.
• Dell Discount Scheme.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.