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Key Account Customer Service Representative 1

Location: 

Birmingham, BIR, GB

Company:  Goodyear

Goodyear. More Driven.

 

Key Account Customer Service Representative - UK & Ireland

 

Goodyear are looking to recruit a Key Accounts Customer service representative for their UK HQ based in Birmingham. Be a key member of the Supply Chain team, this is a key role in supporting our Key Customers. We are looking for someone to join us on a permanent basis and work for a busy but rewarding team.

 

 

The Role

 

  • Be a single point of contact for key customers providing a best-in-class service
  • Support process of delivering tyres in the most efficient way
  • Identify service improvement and or cost saving opportunities
  • Managing customer specific requirements
  • Maximise sales and customer order fulfilment
  • Represent supply chain team at customer meetings

 

Experience

 

  • Must be able to communicate well both verbally and written.
  • Must be computer literate
  • Excel experience is an advantage
  • Results driven

 

Knowledge & Skills

 

  • Problem solving skills are key to this role
  • Team player with a can-do attitude
  • Must be able to communicate well both verbally and written.
  • Monitor Supply Chain costs and drive continuous improvement to deliver to agreed targets and manage Risks / Opportunities.
  • Core skills: Analytical, decision making, influencing, initiative, flexibility, effective communication skills, driving for results, building effective relationships with people at all levels, driving for change / improvement, reliable, accurate and timely.
  • Fluent in English

 

Benefits

 

  • Competitive salary and bonus scheme.
  • Competitive defined contribution pension scheme and life assurance scheme.
  • 33 days holiday (including bank holidays)
  • Option to buy and sell holidays
  • Staff discount scheme on High street and leisure activities
  • Private medical cover after qualifying period
  • Free car parking which is congestion charge free
  • Hybrid working – 2 days per week working from home following training
  • Up to 4 free tyres annually after 12 months

 

Goodyear is one of the world’s largest tyre companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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