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Assistant Manager - Customer Technical Support Service

Date:  Apr 8, 2021
Location: 

Bogor, JB, ID

Company:  Goodyear

Location: ID - Bogor   
Goodyear Talent Acquisition Representative: Darlene Clarisse Monton Moleta  
Sponsorship Available:  No
Relocation Assistance Available: No 

 

Job Responsibilities:

  • Conduct regular and pro-active product performance surveys to assess Goodyear tire performance, reduce adjustment losses and provide customer satisfaction audits at the dealers' premises. Field surveys to include fleet operators, government accounts, distributors, dealers, Goodyear branches/warehouses, end-users
  • Analyze failed tires in the field and/or bring back samples of failed tires to the factory for in-depth analysis
  • Outline any corrective action plan(s) arising from field surveys and communicate with field engineer and Qtech department for product improvement
  • Support and assist in claims entry processing to support the technical adjustment process
  • Provide Regular Technical Reports to Field Engineer and Management (as required)

 

Job Requirements:

  • Diploma/Bachelor's degree in any field
  • 6 years of experience in the automotive industry. Handling a customer's complaint, quality, sales, and resolve a technical issue
  • Good knowledge of automotive technology and industry
  • Good English communication skills both verbal and written
  • Computer literate - Familiar with MS Office

 

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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