Analyst Credit Management

Start something great today. Go Goodyear

Job Purpose:

• Reporting directly to AR Team Lead, the position has the primary responsibility to
• ensure high standard and compliance for all activities performed and accuracy of the data
• reported to EMEA assigned countries.
• Prepares and analyzes collection trends for developing targeted strategies for influencing
• customer payment behavior

Main Responsibilities

Technical expertise & Support

• Effectively communicating with key contacts and coordinate work activities to achieve the
• target expected to meet operational requirements and resolve or escalate any process or
• technical issues
• Build expert knowledge of the involved systems and processes
• Coordinate team during day to day and closing period. Provide technical support to
• multiple countries.
• Provide cover for other team members to support vacation or sickness
• Prepare reports, as per the monthly calendar or as per management/Local teams request
• Provide support and training for future transitions
• Manage independently some of the team operational queries or issues resolutions
• Escalate complex issues faced and track the resolution process accordingly
• Perform and coordinate regression testing quarterly for team
• Support in technical development of the team

SLA&KPI

• Follow and maintain up to date Standard Operating Procedures and other process
• documents. Raise a need for any changes to the attention of the Team Lead
• Investigates the discrepancies and possible issues, analyses and distributes the solution in
• accordance with the request and the standard operation procedures
• Deliver Shared Services Objectives based on the principles of superior customer service
• and best practice
• Supports SLA & KPIs delivery and constantly works on improvement
• Successfully achieves KPIs to the assigned countries
• Run reports and extract data for the SLAs measurements
• Actively participates and performs activities needed to ensure compliance with Standard
• Operating Procedures and agreed Policy and Terms.

Audit

• Support internal and external audits, coordinate audit replies and documentation,
• whenever it's required
• Ensures relevant business process controls and processes are documented and tested in
• compliance with Sarbanes-Oxley (SOX) and that no un-remediated control gaps exist.

CI & RPA

• Identifies areas of potential process improvement, develops, and enforces appropriate
• policies, procedures, and internal controls.
• Is directly involved in CI projects of the designated team having as responsibility to offer
• his expertise to one process to identify together with the other members potential ideas to
• be implemented

Knowledge and Skills

• Bachelor’s/College Degree in Accountancy
• Minimum 1-year AR experience in Goodyear
• Minimum 3 years’ experience as an AR Credit Officer in business-to-business collections
• environment
• SAP AR experience
• No major escalations in the last 6 months
• Strong analytical, organizational, and problem-solving skills
• Experience in working with SAP and Excel
• Continuous improvement mindset
• Fluent in English, other foreign language is a plus
• Good communication both written and spoken

Our offer:

• Pay for Performance incentive plan.

• Recognize and reward success.
• Provide adequate health care: medical subscription & eyeglasses reimbursement.
• Protect our associates during unexpected moments in life: life insurance, employee assistance program, aid allowance.
• Support your personal plans through the Flexible benefits budget. 
• We truly believe in a healthy balance between your personal and professional life, through:
  • Flexible work schedule - specific to the activity /department.
  • Hybrid work schedule
  • Vacation: 25 days/year
  • Additional days off for special events.
  • Library Subscription through Bookster
• Easter and Christmas Allowance
• Referral bonus for new colleagues recommended by you.
• Discount price to purchase Goodyear tires.
• Discount offering for products and services through agreed partnership.
• We provide the resources to continue developing your abilities and career to realize your full potential: whether it’s learning from assignments, exposure to new experiences or coaching and mentoring.
• Fun and CSR team is delegated to coordinate team events or community support initiatives.

#LI-hybrid

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.