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Customer Service Representative

Location: 

Bucharest, B, RO

Company:  Goodyear

Location: Bucharest, Romania 

 

 

A unique opportunity to join our Goodyear Customer Service team in Bucharest and be actively involved in all customers service and order management activities supporting our Romanian customers. If you are people-oriented, enjoy dealing with customers and have already gained experience in customer service or order management/logistics area, you are a perfect candidate for us.


Goodyear is one of the world's largest tire companies known for its open and supportive work culture as well as cross-functional collaboration. 

 

Your main responsibilities:

  • Full accountability for order management process for Romanian customers
  • Daily contact with customers to respond their needs (requests, queries or complaints via call center and/or email)
  • Handling product availability checks and alternative product management
  • Overseeing consolidation and shipment organization for customers
  • Work closely with Sales Operation and act as a consultant to ensure that customer needs are met
  • Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with Goodyear customers

 

To join our team, you will need:

  • University degree is desirable but not essential
  • Relevant work experience preferably in customer service / order management area 
  • Communicative English level (written & spoken) 
  • Good PC Skills with emphasis in MS Office
  • Working knowledge of ERP / SAP system is an asset 
  • Excellent interpersonal and communication skills 
  • Great organizational skills with attention to detail
  • An active and solution seeking approach 

 

Join us and Enjoy: 

  • Permanent employment contract in a global organization 
  • Competitive salary package & Annual Bonus
  • Flexible benefits from your favorite brands available on Benefits portal
  • Hybrid way of working, with a mix of work from home and days in office
  • Free Private Medical Services
  • 25 Vacation Days per year
  • Employee Assistance Program 
  • Recognition Awards, Company perks & Discounts
  • Diverse and Inclusive International working environment 
  • Feeling inspired and supported to realize your full potential:  Whether its learning from assignments, exposure to new experiences or coaching and mentoring, we provide the resources to continue developing your abilities and career

Goodyear employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.


Job Segment: Logistics, Supply Chain, ERP, Procurement, SAP, Operations, Technology

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