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FOS IT Support Specialist EMEA

Date: Jan 9, 2018

Location: Bucharest, B, RO

Company: Goodyear

Goodyear. More Driven.

 

Primary Purpose of the Position

Be the specialist in FOS NG systems and country settings incl. Ejob.  Support the FOS Support Manager in the monthly ticket management and testing.                                                      

Responsible for creating/writing test scenarios, testing and permanent documentation update. Interface between FOS users who raised tickets and IT to ensure solution.                                 

FOS Support Manager back up for emergencies and daily operational questions from the countries.

 

Principle Duties and Responsibilities:

  • Evaluate incoming incident and bug tickets – replicate issues in test systems
  • Make sure all sprint related tickets are closed and documented in Jira               
  • Write and update test scenarios. Perform ticket development monthly testing and documentation
  • Write and update user manuals and publish for country (front office) usage                    
  • Identify system improvements to FOS, work with the FOS IT development Team to deliver. Explore other technological advancements to enhance system capability                         
  • Back up for FOS Support Manager
  • Support daily country users facing issues
  • Urgent correction evaluation together with IT
  • Create urgent EKN when necessary
  • Close EKN and include testing documentation

 

To join our team, you will need:

Education: IT Diploma or equivalent - relevant work experience over a longer time

Experience:

- Previous experience in comparable role

- Minimum 3 years of experience preferably in Sales applications

- Working experience in sales call centers and/or tire business would be an asset

Knowledge & Skills:

- Accepts responsibility & accountability.

- Good communication skills, talking and writing

- IT knowledge especially SAP applications and MS Office (Access, optional).

- Ability to work to demanding deadlines

- Team approach

- Flexible & open minded, able to accept continuous change                                                                                                                    

- Must be able to work without supervision

- Languages: Fluent on high level in English, German or French would be an asset

Goodyear is one of the world’s largest tire companies. It employs about 65,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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