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Fleet Back Office Agent


Bucharest, B, RO

Company:  Goodyear

Start something great today. Go Goodyear


Location:   Romania/Bucharest 
Remote work: Yes/No


Primary Purpose of the Position

  • GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
  • Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, fleet lists and unmounted tires).
  • Work closely together with the Front Office Agents and the Truck Team to deliver highest level services.
  • Process in priority billing, make sure all invoice queries and claims are handled.

Principle Duties and Responsibilities

  • Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front Office team members on fleet updates and load new pricing independently
  • Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front Office
  • Support Front Office in query handling
  • Master data maintenance
  • Support FOS testing when necessary, maintain FOS front-end and back-end settings

Education: Bachelor’s degree in business or technical related matter

Experience: 1-2 years working experience in a support function (help desk, customer service),    experience with SAP is desired.

Knowledge & Skills:

  • Excellent verbal and written communication skills in English and second language depending on cluster
  • Ability to follow procedures and sequential processes;
  • Critical thinking skills to analyze/ review orders and drive process efficiencies
  • Team player and strong interpersonal skills
  • Proven ability to work on own initiative
  • Diligent - ensure deadlines are met and priorities are balanced accordingly



Job Segment: Front End, Help Desk, Information Technology, SAP, ERP, Technology

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