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GBS Billing & Care Administrator with Spanish

Date:  Jun 10, 2021

Bucharest, B, RO

Company:  Goodyear

Goodyear Talent Acquisition Representative: Andreea Adriana Pavel  
Sponsorship Available:  No
Relocation Assistance Available: No 

Job Purpose:
Understand and contribute to the company & supply chain strategy. Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the highest possible outcome for the customer.


Main Responsibilities:
• Invoicing complete - and correctness: billing due list and error handling       
• Blocked documents: price-checks and removal of billing blocks                                             
• Rebate agreements: settlement and reversal of unused accruals
• Invoice claims and disputed amounts: credit-/ debit note handling
• Claim resolution: Management of credit-/ debit notes of any kind of delivery issues and cross-functional coordination with logistics departments
• Management of customer return requests and collection notes
• Initiate carrier reimbursement in case of transport losses
• Maximize customer satisfaction related to service and behavior, by ensuring efficient and effective interaction with internal customers
• Follow defined standards and guidelines and propose improvements in line with the company Class-A mindset
• Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team. Continuous communication in order to enable the best decision based on the latest available information


To Join Our Team You Will Need:

• Bachelor’s degree
• Overall work experience in Business to Business Customer Service or Billing or Sales of at least 1-2 years
• Any experience within automotive/industrial environment will be considered as a strong asset
• Ability to work in a team: resilient, support team goals, take initiative, seek to give and receive help and feedback
• Profound IT Skills especially in Excel (other: Microsoft Office, MS Access, SAP R/3)
• Ability to manage and consolidate high data and solve daily challenges independently
• Confident and professional behavior throughout all hierarchy levels of the business
• Fluency in English and Spanish


If You Join Us, You Will Enjoy:
• Competitive salary package
• Free private medical services
• Flexible benefits from your favorite brands available on flexible benefits portal
• 25 vacation days/year
• Referral bonuses for new hires recommended by you
• Work from Home & Flexible Working Hours
• Discount price to purchase Goodyear tires.
• Discount on products and services through agreed partnerships.


Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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