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GBS Fleet Back Office Agent (English speaker)

Date: Nov 13, 2020

Location: Bucharest, B, RO

Company: Goodyear

Goodyear. More Driven.


The Opportunity
GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, fleet lists and unmounted tires).
Work closely together with the Front Office Agents and the Truck Team to deliver highest level services.
Process in priority billing, make sure all invoice queries and claims are handled.

Principal Duties and Responsibilities:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front Office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front Office
Support Front Office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS front-end and back-end settings

To join our team, you will need:
Education: Bachelor degree in Business or technical related matter
Experience: 1-2 years working experience in a support function (help desk, customer service), experience with SAP is desired.
Knowledge & Skills:
- Excellent verbal and written communication skills in English and second language depending on cluster
- Ability to follow procedures and sequential processes;
- Critical thinking skills to analyze/ review orders and drive process efficiencies
- Team player and strong interpersonal skills
- Proven ability to work on own initiative
- Diligent - ensure deadlines are met and priorities are balanced accordingly


Goodyear is one of the world’s largest tyre companies. It employs about 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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