Process Design Lead

Start something great today. Go Goodyear

The Opportunity

• Reporting directly to the PMO Manager, this position will support the in the creation of the documentation/taxonomy of processes to be transferred in to GBS. The incumbent will be expected to consult and coordinate a broad range of stakeholders, including internal GBS management, local teams and other global/regional process owners.
• Help identify GBS, regional and global improvement and standardization opportunities with internal and external stakeholders; focus groups, workshops organized as per yearly roadmap. Liaise with regional and global process owners and governance committees for approval on priorities to move to implement.
• Act as the Subject Matter Expert on process mapping/taxonomy
• Clarify and document new process to be transferred to GBS.
• Support CI Manager in developing yearly and quarterly implementation roadmap for all processes after start of Business As Usual: run process assessment to determine priority on Standardization plan, conduct gap analysis for selected processes, support Operations in defining plan to close all gaps

Main Duties and Responsibilities
 

• Actively participate in workshop and prepare needed documentation (walkthroughs, process maps, taxonomy files, action logs, etc.) for a successful transition of processes in to GBS
• Work closely with local team to conduct current state assessments, validate documentation and present final version to be used in transition
• Work with regional process owners to capture plans for each improvement initiative.
• Have an active role in mitigating impediments impacting successful completion of workshops and deliverables.
• Facilitate implementation of initiatives on time and on budget under Goodyear project management methodology. Participate in status update meetings with appropriate governance committees (GBS, Regional or Global as required).
• Act as both business and transition partner during the end-to-end process.
• A ‘go to’ person for the team when it comes to clarifying issues before and during transition

To Join Our Team You Will Need
 

Experience

• 2 years' experience in process design/ process mapping/taxonomy
• 5+ years’ experience of working in a relevant workstream environment (BPO/SSC)
• Good knowledge of MS Office and other tools used in process mapping
• Experience to interact with different cultures and switch context in short term.
• A solid understanding of how processes work in general and how transitions are structures.
• Experience in identifying roadblocks and implementing actions to streamline the discussion and deliver objectives on time

Knowledge & Skills

• Display attention to detail with excellent judgment and ability to work with confidential documents and information
• Ability to lead and work independently in a team environment with minimal supervision.
• Strong project and change management skills, familiarity with project management approaches and tools required
• Possesses very good communication skills with an ability to respond with professionalism in verbal as well as written form, with all levels of internal stakeholders and the ability to influence others towards a common goal
• Active listening skills and manage upwards, ability to negotiate between conflicting stakeholders and anticipate their needs.
• Proactive and self-motivated with strong organizational skills, manage priorities, and handle multiple tasks with frequent, tight deadlines.
• English fluency is a must

If You Join Us, You Will Enjoy

• Competitive salary package
• Free private medical services
• Life Insurance
• Flexible benefits from your favorite brands available on flexible benefits portal
• Easter bonus
• Christmas bonus
• 25 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Discount price to purchase Goodyear tires
• Sponsorship for ACCA certification
• Free access to the Bookster library
• Discount on products and services through agreed partnerships.

Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.