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SAP Application Support Analyst


Bucharest, B, RO

Company:  Goodyear


Location:   Bucharest, Romania
Remote work: Hybrid




The opportunity


This position will be a member of the Global IT Strategic Support Team (ITSS). The incumbent will work in partnership with global & cross-functional business/IT COE functional or technical teams. This position is responsible for helping develop and configure solutions and support functional solutions on a global level. This role will provide support to the functional area by learning to resolve level II incidents globally and supporting functional team subject matter experts.


Main Duties And Responsibilities


  • Provide level II incident resolution in the functional area of support.  Document issue resolution for knowledge transfer as appropriate
  • Work with functional team subject matter experts and business partners to understand documented requirements.  Translate detailed requirements into development and/or configuration to meet the business need in the functional area of focus
  • Provide support for unit and integration testing of new or changed business/technical processes. Develop business/technical cycle tests for use by the stakeholder community. Document all process changes and provide knowledge to relevant stakeholders .            


To Join Our Team You Will Need


  • Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline
  • Minimum of 1-3 years of relevant work experience (IT support or SAP knowledge are a plus). Highly motivated fresh graduates are welcome to apply.
  • Ability to understand the business needs and deliver prompt, efficient, quality service to the business; works to anticipate, identify and meet end-user needs; drives outward results and ensures high-quality standards are met
  • Strong verbal and written communication with a strong command of spoken and written English
  • Strong analytical and problem-solving skills; takes on responsible roles and accountability for outcomes.
  • Amenable to work on mid-shift (1 PM to 10 PM) or to work flexible working hours as needed
  • Willing to be on-call for at least 4 weekends per year; additional weekend allowance will apply


If You Join Us, You Will Enjoy


  • Free private medical services
  • Flexible benefits from your favorite brands available on flexible benefits portal
  • 25 vacation days/year
  • Referral bonuses for new hires recommended by you
  • WFH & Flexible Working Hours
  • Discount price to purchase Goodyear tires
  • Free access to the Bookster library
  • Discount on products and services through agreed partnerships.


Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Job Segment: Technical Support, SAP, Help Desk, Information Technology, ERP, Technology

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