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Global Workplace Technology Operational Excellence Lead (m/f)

Date: Nov 21, 2018

Location: Colmar-Berg, L, LU

Company: Goodyear

Do you want to work in a fast paced, world class organization with a long history and an exciting future? Do you want to be part of a team based in Colmar-Berg contributing to the innovation, safety and sustainability of tires that drivers across EMEA rely on every day? 

… if the answer is yes, then we have the right job for you :


The opportunity


This role will partner throughout the organization in matrix relationships to achieve on-time, high value, standardized WTS processes and procedures to drive WTS operational excellence efficiencies globally.


You will have the opportunity to:


•Manage and provide guidance and leadership to identify, develop, implement, and monitor the effectiveness of process improvement initiatives focused on improving workplace efficiencies, service quality, and optimal customer service deliverables
•Define the overall WTS business process strategy and drive process improvements across WTS Service Delivery pillars to achieve standardized workplace efficiencies, service quality, and optimal customer service deliverables. 
•Develop and lead high performance initiatives and continuous improvements with ownership of process standardization across regions as well as drive lean transformation across all WTS services
•Define, drive and execute business process metrics, goals and improvement strategies related to operational excellence transformation (ability to track progress against goals)
•Lead and motivate WTS cross-functional team members by providing oversight of process documentation and communication improvements
•Establish effective working relationships with Service Delivery Managers to achieve results
•Develop and implement simplified organizational policies and procedures for the WTS team
•Develop and maintain "expert-level" knowledge of various methodologies, regulations, processes, timelines, and general approach underlying WTS current and future services
•Prepare management-level reports on an agreed upon cadence to track progress and share with executive level audience to support WTS leadership decisions


To join our team you will need:



Bachelor degree (Business Administration; Computer Science; Management Information Systems or similar)

Master degree in Business Process Engineering or a related field

Certifications:  Project Management Professional; Business Process Management; Six Sigma Black Belt or Master Black Belt



Minimum 5 years of relevant process improvement experience with demonstration of successful results



Fluent in English. Any other language is an asset

Skills & Qualifications:

•Proven strategic and operational skills leading impactful and multiple cross functional process improvement efficiencies
•Strategic thinker with end-to-end view who is detail oriented, extremely organized, and can manage multiple programs simultaneously
•with the urgency of immediate demands on the operations
•Ability to multi-task, prioritize and meet critical timelines in a fast-paced environment
•Proven problem-solving skills and strong interpersonal skills
•Experience in effective communication with proven history of positive
•Capability to interact effectively with all levels of the organization
•Extensive knowledge of MS Project, Visio, Excel, Word, PowerPoint, SharePoint and other process efficiency tools
•ITIL V3 certification



To find out more and to apply,

visit our career portal  and post your CV!


Job Segment: Developer, Lean Six Sigma, Engineer, Information Systems, Computer Science, Technology, Management, Engineering

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