Deployment Specialist TaaS - France

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This role is dedicated to candidates based anywhere in France.

Role information:

The Deployment Specialist - Tires as a Service (TaaS) will have primary responsibility of rolling out a customer, ensuring all stakeholders within the installation and onboarding process are aligned. This role is the central contact person within France during the deployment of a new fleet. Based on the installation plan and capacity from the Goodyear Technician team, the incumbent will connect to the fleet to have the right vehicles available, and will ensure that the Service Providers in the market are supporting where needed. For new Service Providers, train the service level agreements (SLAs) for TaaS. With the high-level operational information received from Sales, the associate will get in touch with the local fleet responsible to get more data and fill in the details (such as vehicle availability, location information, contact persons, etc.). The individual drives for complete installations, ensuring that Service Providers have the fleet fully installed for an specific hardware needs. The candidate can expect to travel to fleet locations, service providers, and customer meetings regularly (especially during initial ramp up of new accounts).

Responsibilities:

• Responsible for onboarding new fleet accounts. In day-to-day contact with multiple stakeholders in the fleet to ensure installation schedules are approved, vehicles are available, and Goodyear Technicians can enter the sites. Collect the detailed information needed for the Fleet Onboarding.
• Ensure all Service Providers are available when needed. Support the Goodyear internal team and Goodyear Installation Network (GIN) team with installations, mainly focussed on HALO and sensor installations. Give feedback on planned versus actual installations. Contact Network Manager for support when Service Provider is not following SLAs.
• When a new Service Provider is onboarded, traing them on the SLA and concept of TaaS. Ensure Service Providers understand the expectations of their role at onboarding and also once all vehicles are installed.
• Develop and learn from the field. Provide information back to Service Delivery and Operations Manager to further improve the deployement process of a fleet.

Experience required:

• 5 or more years of project management experience
• Experience training others
• Experience in the tire/fleet industry - nice to have

Skills:

• Excellent customer support and problem-solving skills
• Good understanding of tire management technologies (including capactity to learn new technologies)
• Self-driven with a demonstrated ability to deliver results
• Great communication skills with the ability to present to customers and the Service Network
• Extremely organized and able to manage extensive stakeholders within one project
• Depending on scope of project, anticipate travel at least 50% of the time throughout France
• French & English language proficiency 

  For any other questions please reach the HR Representative: Elizabeth Kreiner 

  Deadline for applications: