Customer Quality Engineer, Ballabgarh

Location:

Faridabad, HR, IN

Company: Goodyear

Location: Ballabgarh
Sponsorship Available: No
Relocation Assistance Available: Yes

Reporting to QA Manager, Ballabgarh. This position will have following responsibilities:

Tire Quality: Implementing & improvising strong PDI checks, bring down OE rejections inline with AOP, customer handling related to tire & tube concern, regular customer visits, submission of CAPA related to OE complaints etc.

Tube Quality: Handling tube related concern with vendor, support vendor & size addition for tube, monitoring tube inspection data, following up with tube vendors for CAPA related to customer complaint.

Key Responsibilities:

Pre-dispatch inspection oversight:
Supervise the PDI team to ensure thorough inspection of tires according to specified checklists and procedures.
Verify that inspections encompass all relevant aspects, such as visual appearance, weight, and adherence to style and color specifications.
Ensure that tires meet the required quality and safety standards before shipment.

Quality control and defect management:
Identify and document any defects or issues discovered during inspection, working with relevant teams (e.g., production, SCM) as needed for resolution.
Coordinate with the service or production departments to rectify identified issues and ensure that all required inspections and repairs are completed.
Conduct final checks to confirm that all necessary actions have been taken before dispatch.

Team leadership and management:
Assign tasks and responsibilities to PDI associates or team members.
Provide training and guidance on inspection procedures, quality standards, and safety protocols.
Monitor the performance of the PDI team and ensure adherence to quality and safety regulations.
Coordination with customers on requirements, expectations, and issue resolutions.

Documentation and reporting:
Maintain accurate records of all completed PDIs and inspections.
Generate detailed reports identifying trends in any issues found during pre-dispatch inspection.
Share quality concerns with relevant technical teams to report issues and collaborate on solutions.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate