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Senior Officer - Customer Service

Location: 

Field Sales, MH, IN

Company:  Goodyear

Sr.Officer - Customer Service

Location - Mumbai

Job Responsibility :-

  •  Handling customer complaints with targeted TA, ensuring complete customer satisfaction with best class of service experience to them.
  •  Dealing and handling OE as well replacement dealers.
  •  Developing strong business relationship with key accounts and customers including: OEM Service Teams/Dealers network/Workshops/4S channel and end consumers.
  •  Providing early resolution to customer complaints.
  • Strong implementation of GY warranty policy and service process.
  • Participating and encouraging customer connect programs on regular basis.
  • Providing instant warranty resolution to customers with targeted response time. 
  • Thorough and diligent inspections with no/ minimum wrong adjustment.
  • Regular audits of claim adjusted tyres at CFAs.
  • Encouraging customer awareness programs and sales support activities like: Service camps, Product trainings, colleting satisfaction letters/ testimonials and feedback for further improvement.

 

Job Requirements :

Education Qualification – B.E / B. Tech (Mechanical/Automobile Engineering)
Exp- min 4 years of exp from Automobile/ Consumer durable Industry

 

Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.


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