Billing & Care Administrator - English Speaker

Start something great today. Go Goodyear

At Goodyear, we make life’s connections easier every day. People around the world count on us to get them where they need to go now and into the future.

But our relentless pursuit of forward motion doesn’t just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and cultures. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear!

Your Future Role

• Understand and contribute to the company- and supply chain strategy
• Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the highest possible outcome for the customer.
  Targets:
• Know your numbers, analyze performance and propose corrective actions to realize the company targets, supply chain and team KPIs.
• Continuously improve services, products and processes to meet internal requirements and customer´s expectations.

Responsibilities will include, but not be limited to:

• Maximize customer satisfaction related to service and behavior by ensuring efficient and effective interaction with internal customers.
• Follow defined standards and guidelines and propose improvements in line with the company Class-A mindset.
• Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team.
• Continuous communication in order to enable the best decision based on the latest available information. Be aware of and understand the wider business environment.

Main responsibilities:

• Invoicing complete- and correctness: billing due list and error handling
• Blocked documents: price-checks and removal of billing blocks
• Rebate agreements: settlement and reversal of unused accruals
• Invoice claims and disputed amouts: credit-/ debit note handling
• Management of customer return requests and collection notes.
• Claim resolution: Management of credit-/ debit notes of any kind of delivery issues and cross-functional coordination with logistics departments.
• Initiate carrier reimbursement in case of transport losses.

To Join Our Team, it will require you having:

Education

• Commercial education or related field of education

Experience

• Overall work experience of at least 1-2 years
• Work experience in Billing & Systems Operations (desired)
• Work experience in Sales or Customer Service
• Work experience with SAP R/3
• Knowledge & Skills

Ability to:

• Perform in a team
• Work cross-functional
• Solve daily challenges independently
• Fulfil requirements within scope and on schedule
• Communicate and behave professional both verbal and non-verbal in the appropriate environment
• Manage and consolidate high data and set the right priorities
• Being proactive and joined-up thinking
• Distinct numerical reasoning and sense of accuracy
• Process comprehension (inter-sectional)
• Fluent in English
• Profound IT Skills especially in Excel (other: Microsoft Office, MS Access, SAP R/3)
• Confident and professional behavior throughout all hierarchy levels of the business

Our offer:

• Pay for Performance incentive plan.

• Recognize and reward success.
• Provide adequate health care: medical subscription & eyeglasses reimbursement.
• Protect our associates during unexpected moments in life: life insurance, employee assistance program, aid allowance.
• Support your personal plans through the Flexible benefits budget. 
• We truly believe in a healthy balance between your personal and professional life, through:
• Flexible work schedule - specific to the activity /department.
• Hybrid work schedule
• Vacation: 25 days/year
• Additional days off for special events.
• Library Subscription through Bookster
• Easter and Christmas Allowance
• Referral bonus for new colleagues recommended by you.
• Discount price to purchase Goodyear tires.
• Discount offering for products and services through agreed partnership.
• We provide the resources to continue developing your abilities and career to realize your full potential: whether it’s learning from assignments, exposure to new experiences or coaching and mentoring.
• Fun and CSR team is delegated to coordinate team events or community support initiatives.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.