Control Tower Analyst French Speaker

Start something great today. Go Goodyear

Primary Purpose of the Position                                                                                      

Monitor and follow up on alerts for TaaS fleets.                                                                                                                                                                   

Activate service. Communicate with fleets, service providers and installations partners to ensure service delivery.                                                                                                                                                                            

Troubleshoot hardware. Remote checks on TCUs and sensors.                                                                                                                                    

Organize vehicle availability with the fleet, to make servicing the vehicle possible.                    

 Principle Duties and Responsibilities                

Monitor the TaaS vehicles via the GMC platform. React on alerts by informing the fleet and service providers to ensure service is done and alerts are resolved.                         

Handle job authorization for TaaS accounts. Check if data is in line with job requests. Chase service providers when jobs are not submitted.                            

Arrange breakdown service for the fleet. Calling service providers which are on route for the fleet. Or arrange roadside service via the Goodyear Serviceline.                  

Support data management in GMC and Device Manager. Upload data on TCUs and sensors                            

Experience                                                                   

Bachelor's Degree                                                                                                                                                                                                                                                                                                                    

Experience working in a call center or other customer facing position.                                                                                       

Strong skills with Microsoft Excel                                                                                    

Experience with planning and scheduling                                                                                   

Previous experience in transport or technical sector is seen as a plus                                                                                                                       

Knowledge & Skills                                                                                                                

Self-driven                                                                                                                                              

Able to plan with different parties and execute against plan                                                                                                                                           

Persistent                                                                                                                                                

Good communication skills                                                                                                                                             

Language: Language of the selected territory + English                                                                                                                                                  

Team player                                                                                                                                            

Organized                                                                     

Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.