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Customer Engineer

Date:  Jun 2, 2021
Location: 

Home Office, QLD, AU

Company:  Goodyear

Goodyear. More Driven.

 

About the role

Reporting to the Customer Engineering and Fleet Solutions Manager, the primary function of your role will be to provide product warranties, product reviews through testing programs, leading any product incidents investigation, inputs to product roadmap and product design, new product training, training customers in product performance and tyre behaviours.

Key responsibilities will include, but are not limited to:

  • Provide technical support to the Fleet Solutions function ensuring that technology deployed within customers fleets is coordinated and implemented to a standard that meets customers’ expectations. Ensure that the solution is deployed in a cost-efficient manner and can provide maximum benefits to the customer relationship
  • Provide analysis and direction on field performance / application / usage to meet market and customer expectations. Respond to customer questions regarding product performance & specific technical requirements.
  • Manage and coordinate product evaluation through Focus Test programs across the range of Goodyear manufactured products.
  • Providing product technical guidance to all parts of our business and customers. In addition, you will represent the company in Australian industry groups as required by the Customer engineering manager
  • Manage and assess tyres submitted for warranty.  

 

 

 

About you

The successful applicant will be focused on customer satisfaction as well as being highly organised with exceptional time management skills and an ability to work autonomously. You will possess a high level of attention to detail while maintaining excellent customer service. You are an exceptional communicator with great interpersonal skills. Your dedication to customer service is second to none with a high level of accuracy with your work to ensure the job is done right the first time. You have previously worked as a field engineer or have undertaken onsite training throughout your degree and are familiar with the OH&S requirements of industries including mining.

To be successful in this role, you will have:

  • A Tertiary (Degree) in Engineering  
  • The ability to coordinate internal stakeholders to facilitate testing programs in regional or remote locations
  • Industry experience on product applications / performance / quality.
  • Experience providing customer facing technical reports
  • Experience collating infield data capture with regional exposure
  • Valid driver’s license
  • Ability to travel throughout Queensland, Northern NSW on a regular basis
  • Understand to be successful that you need to contribute as a member of a team   

 

What’s on offer

At Goodyear and Dunlop Tyres, we embrace the diversity of our workforce and value the contribution of our associates. We strive to provide associates with a safe work environment, the resources they need to do their jobs and ample opportunities for personal and professional growth. These objectives, coupled with competitive compensation and benefits, allow us to foster an environment where associates can work to achieve their full potential and contribute to the company's success.

 

All final applicants for this position will be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Please note, due to the number of applicants only successful applicants will be contacted.

 

Goodyear is one of the world’s largest tyre companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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