Customer Support Specialist

Requisition ID: 125338 
Sponsorship Available: No 
Relocation Assistance Available: No 

Goodyear. More Driven.

Drive Customer Satisfaction with Goodyear!

Join Goodyear Tire & Rubber Company as a Customer Support Specialist! You'll ensure fleet customer satisfaction by managing SLAs, resolving issues, and providing top-notch administrative support. If you have 3+ years of customer service experience, strong communication skills, and a knack for problem-solving, we want you on our team!

This role is remote and open to candidates across the entire US

About the Position

The Customer Support Specialist is responsible for ensuring the fulfillment of fleet customer support and maintaining compliance with contractual obligations/service level agreements (SLAs) for fleet customers. The incumbent will continually interact with customers, as well as various Goodyear departments (such as Fleet Headquarters [HQ], North America Solutions, Sales, and Billing), to resolve customer issues/concerns. This position will provide administrative assistance to the Fleet HQ and Sales organizations in areas of troubleshooting, answering questions, providing data, reports, and related service/support programs.  

Primary Responsibilities #LI-AV1

• Customer satisfaction through effective/direct communication, training, and problem resolution with Goodyear Fleet customers (including National Accounts, Dealers, and Goodyear sales associates).
• Effective management of contract SLAs related to Fleet HQ to ensure compliance.     
• Gather, analyze, and report data to meet specific needs of Fleet HQ. Effectively communicate to fleet customers and internal teams.  

Required Education and Experience

• High School Diploma or GED
• 3 or more years of experience in a customer service environment
• Experience in a professional office.

Desired Skills and Abilities

• Bachelor’s Degree.
• Ability to multi-task and self-manage.
• Effective analytical and problem-solving skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Strong organizational and customer service skills.

About The Goodyear Tire & Rubber Company 

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.