Customer Supply Chain Coordinator

Requisition ID: 124622 
Sponsorship Available: No 
Relocation Assistance Available: No 

Goodyear. More Driven.

Position Description:

Effectively manage the order to deliver process for Chemical Division Customers.  Be the point of contact from the time the order is placed until the Delivery of shipment, and responsible for coordinating and resolving any issues throughout the process. This is a hybrid position at our Houston plant. Three days onsite/Two days remote M-F.

Principal Responsibilities:

• Interface with customers to obtain and review Purchase Orders and align with Goodyear Chemical Business Process Capabilities.  
• Coordinate with warehouse and shipping, freight forwarders and transportation planning to determine product availability and carrier availability to set ship dates. 
• Coordinate with Commercial Sales Managers to resolve any conflicting requirements and ensure customer satisfaction.
• Use Vendor Managed Inventory system to place orders for Goodyear internal and select external accounts based on their forecasted usage and current inventory. 
• Collaborate with Raw Material Coordinators to make decisions on cost vs need for expedited short notice shipments.
• Set up new customers to ensure flawless execution on first shipment. Gather requirements from customer, develop and determine appropriate shipping methods and packaging, participate in multifunctional new business due diligence meetings, and configure SAP customer master data.
• Correspond with customers regarding any problems they may experience with Goodyear Chemical products or service.  Gather information for complete root cause analysis of the problem, then collaborate with responsible parties to ensure timely corrective action response to the customer. 
• Make determination on return or disposition of goods and replacement balancing customer need and cost to Goodyear. 

Education:

• Associates’ degree is required or, in lieu of a degree, 8-10 years of relevant work experience.
• BS Degree desired.
   

Experience:

• Three to five years customer focused experience in a fast paced environment. 
• Logistics experience.

Knowledge, Skills & Abilities:

• Self-Starter, motivated, product knowledge is a plus.
• Good communication skills.
• Ability to work with a team.
• Agility to adapt quickly and easity to change.
• Ability to complete multiple tasks.
• Ability to take ownership of work.
• Abiliy to address issues as they arise.
• Attention to detail.
• Methodical approach to work.
• SAP, Outlook, Excel and Powerpoint skills.

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Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.