Customer Care Representative & QM BPX

Location: TR - ISTANBUL   
Goodyear Talent Acquisition Representative: Aylin Gedik Reisoglu  
Sponsorship Available: No 
Relocation Assistance Available: No 

Minimum Requirements:

• Bachelor’s degree
• Preferably 3-5 years of experience in Supply Chain-Call Center-Complaint Management- After Sales
• Knowledge of automotive related industries is a plus
• Effective communication skills in both written and oral
• Ability to work in a team: support team goals, and take initiative
• Preferably proficiency in relevant SAP R3 transactions
• Proficiency in MS Office applications
• Fluency in English
• Military service should be completed for male candidates.
  
  Job Description:
  
  
• Maximize customer satisfaction by driving company and supply chain strategy in all dealings with Goodyear customers
• Provide support in resolving customer claims/issues, and benefit from opportunitiesto increase the quality of our service
• Execute claim processing, cross-functional coordinationfor swift and complete resolutionof all customer claims/QM (QualityManagement)notifications
• Process all return inquiries in the QM returnmanagement module, liaising with sales and supply chainto get required approvals
• Manage performance measurement tools and follow-up KPI’s throughappropriate tools/ systems
• Actively responsible to lead, support and contribute local/regional projects implementation to improve and simplify theprocesses

About The Goodyear Tire & Rubber Company 

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.