Key Account Customer Service Representative

Goodyear. More Driven.

Qualifications:

• Bachelor’s degree
• 2-5 years of experience in Supply Chain - Customer Service
• Effective communication skills in both written and oral
• Proficiency in relevant SAP transactions (order & quality management) & key operational reports in EDW in OTC
• Proficiency in MS Office applications
• Fluency in English
• Knowledge of automotive related industries is a plus
• Military service should be completed for male candidates.

Job Description:

• Handle customer orders and order to cash related customer requests ie. receive the customer orders via phone calls, e-mail and process through SAP, act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements, take all necessary actions to sell the plan
• Work closely with Sales Team and act as a Single Point of Contact (SPOC) to ensure that the assigned customers' requirements are being met. Maximize the customer requests answered during the first contact with the CSR in the contact center
• Work closely with all other Supply Chain associates to cover special requests in compliance with Goodyear standard work procedures
• Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with customers
• Drive the sales campaigns and other customer incentives, guide the customer through our product portfolio.

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.