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Customer Service Agent - Benelux

Location: 

Kontich, VAN, BE

Company:  Goodyear

Location: Kontich, Belgium   
Goodyear Talent Acquisition Representative: Yakoubi Fatima  
Sponsorship Available:  No
Relocation Assistance Available: No 

 

 

Start Something Great Today. Go Goodyear.

Primary purpose of the position:

  • The Front Office Agent position is responsible for providing effective fleet customer and FOS vendor support with regards to total partner satisfaction and smooth operation of FOS processes
  • Responsibility for successfully driving the Helpdesk process including handling of possible disputes, prioritizing queries and ensuring timely back office support (SSC).
  • Work closely together with Commercial Sales and truck fleet teams in the different countries to provide system and administrative support. Partner with sales to support customer calls/visits and provide advice for existing /new contracts
  • System specialist of FOS frontend/backend applications. Ability to train new FOS users, conduct testing and support new system developments.

 

Tasks:

  • Ensure customer satisfaction and provide solutions; receive and dispatch third party queries (first level support)
  • Liaise and interact with GY Sales, GBS back office and other departments as necessary and serve as primary contact in case of questions (update CRM customer data about customer visits, documentation…)
  • Act as a trainer for new systems users internally and externally (associates, customers and service providers)
  • Support FOS testing of frontend and backend system developments (ticket updates, provide test results…)
  • Ensuring that system entries (master data, contract data, pricing, billing…)  are correct and in line with internal requirements, SOX requirements and other local requirements.

 

 

Knowledge & skills:

  • Commercial attitude
  • Business Acumen for working with Sales, customers and Service providers
  • IT knowledge especially SAP applications and MS Office (Access, optional).
  • Interest in Tire technology and Transportation business
  • Ability to work in a team
  • Agility to deal with changing environment and customer requests                                                                                                                    
  • Flexibility for occasional customer visits
  • Languages: Dutch and English, French & German would be an asset

 

Education:

Bachelor degree or extensive business experience

 

Experience:

Minimum 3 years of experience preferably in Sales / Sales applications. Work in sales call centers and/or tire business would be an asset.

 

 

 

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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