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Implementation Coordinator Proactive Solutions - Benelux

Date: Aug 11, 2019

Location: Kontich, VAN, BE

Company: Goodyear

Do you want to work in a fast paced, world class organization with a long history and an exciting future? Do you want to be part of a team based in Colmar-Berg contributing to the innovation, safety and sustainability of tires that drivers across EMEA rely on every day? 

 

… if the answer is yes, then we have the right job for you :

 

 

#LI-CR1

The opportunity

 

Within the proactive solutions team, you will have the opportunity to:

•Prepare, organize, coordinate and follow-up on necessary actions/steps to ensure implementation of contracted Proactive Solutions services into customer infrastructure (e.g. vehicles, IT systems, processes, people).
•Develop, update and execute training for installation provider, dealer network (Truckforce) and fleet customer to ensure know-how transfer, proper application of necessary processes and adequate use of available systems and tools.
•Support technical questions and audit existing dealer network (Truckforce) and external installation providers and ensure the installation service level according to market needs by developing new installation partner.
•Take actively actions and hands-on in field trouble-shooting (mounting/dismounting of hardware) in order to support Proactive Solutions customer support activities and questions related to hardware installation by the dealer network and installation provider.
 

 

To join our team you will need:

 

Education:

The candidate should have a Technical degree / High school degree or Bachelor's degree in Engineering/Mechatronic

 

Experience:

•5 to 10 years sales/after-sales field experience handling customer issues/escalation, coordinating different stakeholders, troubleshooting
•Basic to advanced electric vehicle know-how
•2-3 years of experience lead cross-functional team or project
•Previous experience in training others (internally & externally) is a plus
•Strong technical background
•Project management skills

 

Languages:

Good knowledge of Dutch and English is a must. French an asset.


Skills & Qualifications:

•Excellent negotiation and coordination skills in complex negotiations
•Strong business acumen
•Very persistent, stress resistant and extended availability for travel
•Delivers results and meets deadlines
•Good communication
•Team player

 

For more information on Proactive Solutions please check out the following website:

http://proactive.goodyear.com/en-US 

 

To find out more and to apply, visit our career portal  and post your CV!

https://jobs.goodyear.com/

 


Job Segment: Implementation Manager, Engineer, Project Manager, Technology, Engineering

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