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Customer Service Representative


Moscow, MOW, RU

Company:  Goodyear

Location: Russia, Moscow
Goodyear Talent Acquisition Representative: Dina Gumirova

Principle duties and responsibilities

  • Order entry: receive, place in SAP and process customer orders


  • Inform the customer on the availability of products and the foreseen delivery dates of his orders.  Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)


  • Maximize sales and customer order fulfillment: take all necessary actions to align & sell the plan.  Guide the customer through our product portfolio and offer alternatives where available


  • Create deliveries based on customer orders: coordinate and release deliveries with Finance Dept, Invoice preparation


  • Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. 


  • Claims resolution: manage Discrepancy claims (short/over delivered) and Pricing/Billing claims in accordance with customer distribution among the team and local process features.


  • Specific reports PBUs related to Order Mgmt, daily and weekly. Reports to customers, ad hoc.


  • Internal Contacts daily: Sales Force, Credit Control, Supply Execution, Logistic Execution, Demand Planning, Sales Admins, Pricing, Technical Support.



 A 1-year work experience in Supply Chain/Customer Service

Knowledge in Excel

Effective communication skills

Accuracy in details and figures

Organizing and controllingDriving the results

Intermediate English




Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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