Manager - Customer Service

Location: Ballabhgarh, Faridabad
Goodyear Talent Acquisition Representative: Kavita
Sponsorship Available:  No
Relocation Assistance Available: Yes

Job Responsiblities:

• Leading the Call Centre Team ( Almost 10+ associates) and responsible for day-to-day backend and field operations.
• Maintaining and handling field data for various report generations.
• Addressing escalations received through social media/HO/HQ. Ensuring early resolution & closure updates to the respective stakeholders. 
• Stakeholder Management - Daily connect / Operations review with process owners and senior leaders for delivering processes as per agreed SOPs. 
• Field management: The timely inspections & closure of complaints 
• Managing the Complaint data & extending support on data analysis & presentations to HO/FEs/RCSMs.

Job Requirement -

• Min 10-12 years of similar experience
• Education Qualification - Any Graduate

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.