Senior Officer - Customer Service

Goodyear. More Driven.

Responsibilities & Key Deliverables:

• Co-ordination with customer for Warranty Handling within TAT 
• Basic awareness about tyre functioning and Other manufacturing or field related conditions.
• Co-ordination with Business and Service team for synergy building.
• Development & Field concern root cause analysis and resolution.
• Keep track of Competitive latest policy, Product and technology development for benchmarking.
• Conducting Fleet tests and Follow-ups with customers for new development projects.
• Develop strong business relationship with Replacement channel and OEM Workshops by providing excellent and timely Customer Service Support.
• Conducting Mileage Survey.
• Campaign Support, Tyre safety and maintenance   awareness, Customer Connect programs.

Job Requirements -

• Educational/Apprenticeship: Technical Diploma, Bachelors and/or Master's in Mechanical/ Auto Engineering
• Job Experience : 4-8 years
• Industry Preferred : Auto / Auto Engg Services
• Languages Skill : English/Hindi (Good Communication level in English is must)
• Knowledge of basic Computer 
• Technical Knowledge : Tyre (Passanger Car Tyres, Farm and Commercial Tyres) Manufacturing process, Awareness of various conditions of tyres, Field Field concern root cause analysis and Warranty resolution.
• Good communication & Presentation Skills
• Risk taking and Leadership skill sets
• Should be a team player
• Approach for modernization
• Additional necessary knowledge or experiences : Experience in Automotive industry in Engineering domain; Customer Service and  Knowledge of  Tyre Technical aspects.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.