Credit & Collections Specialist

Location: CR-GBS-HEREDIA-OFFICE-4476   
Goodyear Talent Acquisition Representative: Maripaz Chaves  
Sponsorship Available: No  Relocation Assistance Available: No 

Join our dynamic team as an Accounts Receivable / Business to Business Collections Specialist! You’ll be the go-to person for handling both internal and external inquiries about business-level receivable accounts. Your main responsibility will be managing the delinquency on a portfolio of accounts, all while providing outstanding customer service. If you’re passionate about helping customers and enjoy working in a collaborative environment, this role is perfect for you!

Why Join Us? At Goodyear, we are committed to innovation and excellence. Join our team to contribute to the future of tire technology and make a meaningful impact in the industry.

Principal Responsibilities:

Responsible for assisting with the management of customer's accounts receivables  (includes the assessment of risk, establishing reporting/metrics through the use of a data warehouse, negotiating resolution with customers and adhering to Goodyear's sales policies/programs). This position will handle daily activities associated with maintaining the accounts within their channel(s) of responsibility and routinely communicating with internal/external customers to resolve issues and ensure payments are received on-time and properly applied to the customer’s account. The incumbent will focus on reporting anaylsis to assist in implementing improvement opportunities to drive attainment of individual/departmental goals. 
 

Principle Duties and Responsibilities

• Contacting customer’s daily to ensure payments are made by the due date.
• Verify the validity of account discrepancies by obtaining and investigating information from the customer, sales team and other departments.
• Resolve collections by examining customer’s payment process, payment history and billing setup and coordinating customer contact with the Credit Manager and/or Sales Teams.
• Field incoming calls and emails, providing outstanding service to both internal and external customers.
• Assist with administrative and daily support functions, which may include the creation and maintenance of reports/presentations, data management/integrity, back-up for Credit Manager and Accounts Receivable functions, etc.

Required Experience and Education:

Required:

• Bachelor’s degree in accounting/finance or related field.

Experience:

• 0+ years of experience in accounting, finance, or business experience preferably in AR/Collections.
• 2 or more years of experience dealing with internal/external customers.
• Credit/Accounts receivable background with certification

Knowledge, Skills, and Abilities:

• Results oriented, excellent communicator with business acumen to resolve issues with a sense of urgency.
• Working knowledge of SAP (systems, applications and processes) and/or related software packages.
• Proficient in Microsoft Excel, Word, Access and PowerPoint.
• Strong analytical and problem-solving skills.
• Able to understand complex information.
• Committed to delivering exceptional client service in a fast-paced corporate environment.
• Excellent verbal and written communication skills with the ability to establish good working relationships.

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Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.