Tire Support Specialist - Contact Center Agent

Goodyear. More Driven.

About the Position

As a Tire Support Specialists, you will be handling incoming calls or chats from consumers and assisting with pre purchase questions or needs. This will include an element of consultive selling. This is a full-time opportunity with benefits.

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Hours of Operation: 7:00am – 4:00pm Costa Rica Time.

Primary Responsibilities #LI-AV1

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while meeting or exceeding customer expectations
• Provide insight and support with upcoming steps and stages with reference tools and information.
• Ability to explain complex, step-by-step processes to customers over the phone.
• Identify the root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best-in-class service.

Required Education and Experience 

• 6-12 months of Sales and/or Customer Service.
• Consistent employment history.

Desired Skills and Abilities

• Energy and Enthusiasm.
• An interest to be the best! Eager to be successful.
• Technically savvy is a MUST! Knows how to use current technology.
• Ability to handle multiple customer interactions simultaneously.
• Ability to process and handle confidential information with discretion.
• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar.  
• Strong English verbal and written communication skills.