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Fleet Service Solution Engineer

Location: 

Shanghai, SH, CN

Company:  Goodyear

Location: CN - Shanghai   
Goodyear Talent Acquisition Representative: JOHN MA  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Purpose of the Position

  • Manage the algorithm related projects with autonomous vehicle companies (communicate customers' requirements, expectations, technical gaps, and Goodyear's strategy and technologies)
  • Lead data acquisition & analysis for autonomous fleet algorithm development.

 

Principle Duties and Responsibilities

Manage the projects and relationship with autonomous vehicle (AV) companies

  • Contact customers and obtain pertinent information includes technical feasibility study, expectations, concerns and gaps.
  • Communicate the information from customers to global algorithm development teams (EU, NAAPAC) to properly respond customers’ expectations.
  • Design and implement innovative demonstrations to show case our technologies and technical solutions to customers.
  • Identify and evaluate game-changing technologies and startups to speed-up commercial PBU’s capability to innovate & benefit from white spaces
  • Share information with commercial Asia & China VPs and other relevant functions to ensure the teamwork for approvals and customer partnership

Data acquisition & analysis

  • Interact with global algorithm teams to plan, setup and execute vehicle testing in China, including proving ground and fleet validation tests
  • Troubleshoot and resolve issues that arise during testing
  • Undertake test data collection, preprocessing and analysis
  • Create customized algorithms and apply artificial intelligence, together with global stakeholders, to generate impmentable actions to address customer needs
  • Manage innovative solution evaluation & proof of concept operations

 

Be the first point of contact with fleet customers and service providers:

  • Be the customer on-site support to establish service procedure and deploy various service solutions.
  • Be the tire expect and conduct regular tire checks. React promptly on all tire issues diagnostics if needed.
  • Ensure tire intelligence functionality, monitor data and propose corrective actions with customer.
  • Screen and select appropriate service providers and service network for customers.

Educate customers and service providers on the latest GY intelligent tools and procedure to ensure application & feedback collection.

Education & Certifications

Bachelor of Engineering or Science minimum in a relevant field

Experience

6+ years of experience in the tire service industry in all or several of the following areas:

  • Data loggers and data acquisition systems like Vector and Racelogic (Must)
  • Tire solutions-based operations and/or service process design (Must)
  • Tire engineering and testing would be desirable
  •  Vehicle dynamics and/or tire technologies is preferred
  • Aftermarket service and/or service network building
  • Managing customer relationships (B2B customer experience preferred)

Knowledge, Skills & Abilities

  • Strong service design and deployment experience
  • Good understanding of technology and its related deployment process
  • Working knowledge of Automotive logging procedures and equipment
  • Working knowledge of commercial & passenger vehicle telematics
  • Good communication skill in Chinese and English is a must
  • Good customer service and relationship management skills
  • Ability to anticipate and translate customer needs into product or solution requirements

Business and financial acumen to drive profitable growth

Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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