Customer Service Representative

Cooper Tire, A Goodyear company offers an entirely unique work experience because no matter what your title is, you’ll play a part in contributing to the development, manufacturing and marketing of some of the most innovative tire products in the world. Cooper is a fun and exciting place to work, and we easily stand apart from our competition. We’re constantly on the lookout for motivated individuals who lead by example and inspire others to greatness. The opportunities are endless and the rewards rich for those who believe that job satisfaction and career success begin with a satisfied customer. Careers are a Journey…Come Ride with Us!

Title:  Customer Service Representative  

Department: Customer Service 

Responsible to: Customer Service Manager 

Job Summary

Assist our business to business customers with pricing inquiries, product availability, tracking information, freight charges, order entry, and updating daily orders received and shipped.

Specific Duties and Responsibilities

Administrative

• Manage a large volume of incoming calls and distribute calls appropriately
• Keep records of customer interactions, process customer accounts, and file documents
• Assist with inventory and accurately enter customer orders/releases
• Track shipments for UPS or truck orders.
• Review and update product availability
• Respond to customer emails 
• Advise customers on general use of product in our catalog

Customer Service

• Demonstrate positive intercation with customers and team members
• Provide accurate, valid, and complete information to customers regarding pricing, shipments, and product availability
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
• Build and maintain sustainable relationships through open and interactive communication with internal sales representatives, other members of Team MT, external customers 

Education and Experience:

• 1-3 years previous consumer Customer Service  and/or Administrative experience
• Strong verbal and writing skills
• High School diploma or equivalent; College degree preferred.
• Self-motivated and proactive individual
• Knowledge in Microsoft Office applications, EDI and ERP systems; SAP experience a plus.
• Typing, multi-line phone, and email experience.
• Math skills are required to calculate discounts and currency conversions.

Interpersonal, Problem Solving, or other Skills and Abilities:

• The ability to solve practical problems with many variables and interruptions is required. The individual must be able to interpret written, oral, or schedule form instructions.
• Strong written and verbal communications skills.
• Positive demeanor, ability to be flexible, and can-do attitude.

Working Conditions:

• Established shift of-8am-5pm or 9am -6pm
• Physical requirement including sitting for long periods of time in an office setting.
• Pre-employment background check and hair drug screening is required upon acceptance of offer.

Benefits:

• Health insurance and matching 401k.
• Paid vacation and holidays.
• Training and development programs.

Cooper Tire, recently acquired by Goodyear, is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
 
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
 
Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.