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Global IT Digital Application Support Sr Analyst

Location: 

Taguig, 00, PH

Company:  Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Rance Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

 

Primary Purpose of the Position 

 

This position will be a member of the Information Technology organization, reporting to an IT team leader. The incumbent will resolve incidents under the broad supervision of an SME. The typical activity could include but is not limited to: resolving custom web application related incidents, participating in the on-call rotation for high priority issues, updating or creating new support documentation, assist less experienced associates with the intake and distribution of incident management tickets, and contribute to continuous improvement project for enhancing system functionality or adding new functionalities. 

 

Job Responsibilities

 

  • Performs timely response and resolution to requests and incidents raised through various channels of support including but not limited to ticketing systems, email, chat, in-person, phone, etc.
  • Ability to perform remote troubleshooting and provide clear instructions
  • Follow through to resolution, or escalation to the appropriate team, while maintaining appropriate documentation requirements
  • Contribute to internal and global project efforts including environment upgrades, migrations, data gathering, and analysis, adding new features and functionalities to the custom web application(s)
  • Research and address root cause analysis of failed scripts and operations
  • Complete life-cycle testing (unit and integration) of all work processes (including Cross-Platform Interaction)   
  • Maintain support documentation for custom web application
  • Enable follow-the-sun support model with Akron and Luxembourg associates

 

Job Requirements

 

  • Bachelors degree in Management Information Systems (MIS), Computer Science, Engineering, Technology, Business Administration or in lieu of degree  years of IT experience
  • 2-3 years of experience with the following:

               Incident resolution for a user population

               Demonstrated successful experience in developing efficient and effective solutions to business problems using C#, Azure Function API's, REACT, Azure Static Apps, Azure API Management and Microsoft SQL Server

  • Proven experience in a systems administrator role
  • Excellent knowledge of best practices around management, control, and monitoring of cloud infrastructure
  • Experience with scripting, log analysis, customer support, troubleshooting, and problem resolution is a desire
  • Great at organizing, prioritizing, and multitasking
  • Exhibit enthusiasm, patience, and attention to detail

 

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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