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IT Application Support Analyst (Manufacturing)


Taguig, 00, PH

Company:  Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

Global Manufacturing IT provides Manufacturing applications and architectural standards for Goodyear’s manufacturing execution systems that are used to empower our manufacturing plants to produce high-quality tires efficiently and with minimized losses.  The quality of our service is ensured thru our implementation of industry-standard ITIL practices. We act as a technology expert resource to support engineering, production, and quality teams on their projects and plant expansion initiatives.  This includes but is not limited to the development of IT applications supporting new equipment and processes, as well as establishing the standards needed to transfer the technology to the manufacturing plants.


About the Position:

The Application Developer Analyst - IT Strategic Support will be responsible for the Global Manufacturing IT Application Support. This position is responsible for helping in minor development, configuring solutions, and supporting functional solutions on a global level. This role will primarily provide support to the functional area by learning to resolve level II incidents globally and supporting functional team subject matter experts. The incumbent will be expected to understand data relationships (i.e. relational data versus hierarchical data) and should be able to interpret basic system concepts using current documentation standards and methodologies (i.e. flow charts, data flow diagrams, etc.).


Key Responsibilities:

  • Provide level II incident resolution in the area of support.  Document issue resolution for knowledge transfer as appropriate. Troubleshoot. Analyze problems, determine the best course of action, and develop solutions to problems based upon facts, data, and logical assumptions. Perform tasks necessary to ensure data integrity and system stability (50%).
  • Keep the Global IT Manufacturing System environment up to date by driving and executing Software release and stack upgrades per coordination and agreement with the respective plan guaranteeing no system issues that impact production (30%)
  • Provide support for unit and integration testing of new or changed business/technical processes. Develop business/technical cycle tests for use by the stakeholder community. Document all process changes and provide knowledge to relevant stakeholders. (5%)                  
  • Configure and implement 3rd party software packages where minimal customization, enhancement, and testing will be required for integration into existing infrastructure. (10%)


 Relevant Technical Skills/Knowledge:

  • Ability to understand the business needs and deliver prompt, efficient, quality service to the business; works to anticipate, identify, and meet end-user needs; drives outward results and ensures high-quality standards are met
  • Strong verbal and written communication with a strong command of spoken and written English.
  • Strong analytical and problem-solving skills; takes on responsible roles and accountability for outcomes.
  • Ability to work flexible working hours as needed on special occasions
  • Basic knowledge of current Office product suite.
  • Knowledgeable of the current information technologies (programming languages) needed to support a specific business process.


Desired skills:

    • Linux Operating System knowledge
    • Database Administration knowledge


Other beneficial skills:

    • Database: Oracle (SQL and PLSQL)
    • Web Languages: JavaScript & Frameworks, AJAX
    • PHP



  • Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration, or related discipline.
  • 12-18 months of experience in applying application support/development skills to a specific area of the business preferred.




Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.


Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Job Segment: Application Developer, Technical Support, Testing, Help Desk, Information Technology, Technology

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