IT Section Leader, GBS Manila

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Purpose of the Position

• Provide reliable, consistent and excellent IT service to business operations
• Primary on-site contact point between business and IT in Philippines
• Work with regional and global teams on activities and requirements around Philippines
• Administer GRBS and GPI IT operations and manage/monitor AOP for GBS and GPI IT infrastructure.
• Define, manage and continuous improvement of deskside support team and processes
• IT process owner for "Helpdesk" and "PC & OS" infrastructure work streams

Job Responsibilities

• Direct manager to IT support team in GBS and GPI offices
• Provide executive level IT support for key GBS management executives
• Represent IT on business projects when opportunity arises
• Prepare and monitor  IT AOP for GBS and GPI offices
• SOX Control – General IT: Review and test ITGC procedure. Generate SOX report and send to business for review
• Manage new and renewal of  IT contract with purchasing and vendor. Follow up the execution of IT contract
• End user PC hardware owner for GRBS.  Engage with Global on discussions around PC standards. Manage IT hardware Inventory

Qualifications

• Bachelor's degree or higher in Computer Science or Computer Engineering or any related courses
• Bachelor's Degree in Computer Science or Computer Engineering (desired)
• Full time professional experience in managing IT infrastructure for 3 years.
• Full time Systems Engineer or Support Engineer role with at least 4 years experience
• Prior experience in IT operation in a contact centre environment is hugely beneficial.
• Ideally should have led a small team of successful individuals
• Ability to multitask and manage projects and operational support simultaneously
• IT infrastructure expert especially in end user support. Familiarity with helpdesk ticketing software. Sound understanding of operations in centralised IT contact centre environment.
• Skills in administering Cisco LAN, Windows servers, VMware, VOIP phone system, and Windows 7.
• Management skills to lead and provide guidance to a small team
• Good command of English spoken and written with experience in providing direct support to end users
• Willingness to work after hours to complete tasks on hand
• Experince on being a hands-on leader

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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate