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IT Tools Administration and Integration Developer

Location: 

Taguig, 00, PH

Company:  Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Rance Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

 

 

Primary Purpose of the Position

 

The IT Tools Administration & Integration Consultant is a technical position requiring intermediate-level architecture, planning & administration of IT services, applications, systems, components & integrations. This role requires data analysis, design, development, & implementation of modules using object-oriented code for data extract/transform/load (APIs, SQL), integration, automation, & web UIs. Incumbents must be able to think logically/conceptually about business, technical & data requirements, and effectively communicate, non-technically, with IT staff, customers, and stakeholders.

This role is a primary liaison between the administration team and technical & business customers. This role may direct the technical work of other team members, junior associates, and/or partners to deliver results.

The purpose of this role is to provide managed and integrated IT services [stable, secure, standard, simple, supportable, self-operating (automated), sourced, compliant], which are governed and prioritized by Key Stakeholders, including the administrator team. Service areas may include, but are not limited to, applications/tools enabling management of IT Services, Assets, & Infrastructure (Network & Systems), IT Monitoring, Job Scheduling, Integration Code, Automation, & IT Security. Team members work closely with IT Infrastructure & Security teams, internal stakeholders & customers, and external partners, to identify requirements, set priorities, and deliver business outcomes via current tools. 

 

Job Responsibilities

Perform Technical Delivery Management (TDM): Function as Technical Owner and/or Subject Matter Expert of one or more low to moderate complexity services/technologies, & related integrations:

- ITIL Service Design & Continual Improvement Processes: Design Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Supplier, Continual Improvement, Reporting

- Align to and/or create/maintain 12-18 month roadmap; publish, enforce & configure to standards, including versioning; Manage technical service operations & issues with customers, internal support teams, & external partners

 

Communicate: Prepare for, or lead, Stakeholder discussion to report KPIs/metrics/status, identify opportunities, & prioritize work

- Interact with stakeholders, customers & technical support teams

- Gather & evaluate customer & technical requirements, & convert to functional specs; provide consulting for assigned services

- Manage small-medium projects in the area of specialization & small project teams across functional groups to deliver services

- Direct daily efforts of external operations partners

- Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate

- Lead process councils, provide user training, & function as primary escalation contact for service area

 

Enhance Services: ITIL Service Transition Processes: Knowledge, Change, Asset & Configuration, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evaluation

- Identify/implement enhancements per operational & Stakeholder priorities (Improve capabilities, integrate, automate, expand user community, expand the technical scope, replace/decommission legacy services, rearchitect applications)

- Integrate & Automate: Design integrated & automated processes & technical solutions

 • Data model; object & function-oriented design; multi-platform, structured, self-documenting code; verbose variables; embedded debugging, logging & data validation; SDLC (Dev/Test/Prod), open web standards

 

Operate Services: ITIL Service Operation Processes: Event, Incident, Problem, Access, Request Fulfillment, Operations, and Documentation - May be complex, ambiguous, and span functional areas

- Daily activities required to maintain awareness and ensure the functionality of assigned services

- Upgrade & Patch Applications to maintain supported levels and address issues

- Provide Emergency On-Call Support

 

Job Requirements

  • Bachelor's Degree (prefer Computer Science, CIS, MIS, Engineering, or related); In lieu of degree, 9 years of relevant IT experience
  • Certifications: IT Technologies, ITIL Foundations, Processes/Standards (desired)
  • 4+ years experience in Information Technology, preferably including 2+ years of application or service administration and code/script development
  • Experience mirroring significant portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities
  • Experience leveraging data to identify, recommend, and implement system improvements using new or existing technologies 
  • Experience with HTML/CSS or Scripting and a minimum of two, but prefer more of the following: APIs (REST, SOAP, SQL, CLI, Powershell) or Web Standards [PHP, Python, Perl, .NET, OO code, XML, JSON, JavaScript, JS Frameworks]
  • Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways
  • Excellent communications: Translate between business & technical language, to functional requirements, and to documentation
  • Experience managing moderately complex applications/services in a team atmosphere; and driving to solutions

 

 

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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