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Kronos WFC Global System Support Specialist

Date: Nov 6, 2020

Location: Taguig, 00, PH

Company: Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Ann Jillian Bandola Biala  
Sponsorship Available:  No
Relocation Assistance Available: No 

Job Responsibilities

  • Provide technical support over IM, email, and phone to a variety of users
  • Provides troubleshooting documentation for 1st and 2nd level support teams to assist them with resolving customer issues with Kronos WFC.
  • Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues.
  • Coordinating workload with other members of the technical team (through use of ticketing/tracking system)
  • Uses professional knowledge and independent judgment in making decisions or recommending a course of action when Kronos issues surface
  • Mentors other professionals in the team for use of tools, techniques, and analysis skills.
  • Guiding customer in determining information and data requirements for change requests
  • Demonstrates service excellence and positive interpersonal relationships in dealing with others so that productivity and positive relations are maximized
  • Partner with site infrastructure to assist with the setup of new Kronos WFC time clocks
  • Apply project methodology and governance processes to the change control, system development life cycle and regression testing
  • Contribute to end to end processes and understand system integrations

 

Job Requirements 

  • Bachelor's degree in Psychology, IT or any business related field
  • Minimum 3 years of Kronos experience
  • Minimum of 5 years of combined HR/IT experience
  • Hands on experience Kronos Workforce Central (WFC) 8 or 8.1
  • Proven ability to work independently or as a member of a team
  • Experience working in a highly matrixed organization
  • Experience and willingness to teach/mentor others
  • Strong analytical, problem solving skills
  • Excellent verbal and written communication skills including presentation of complex technical information
  • Experience with Microsoft Office Word, Excel, Powerpoint
  • Very strong analytical skills to work with large amounts of data and can see through the data and analyze it to find conclusions
  • Attention to details

 

Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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