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Office 365 Administrator

Date: Nov 22, 2018

Location: Taguig, 00, PH

Company: Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Mario Latina Siman  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Duties/Responsibilities

 

  • Performs timely response and resolution to requests and incidents raised through various channels of support including but not limited to ticketing systems, email, chat, in-person, phone, etc.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Follow through to resolution, or escalation to appropriate team, while maintaining appropriate documentation requirements.
  • Address user and admin requests for service and configuration. 
  • Contribute to internal and global project efforts including environment upgrades, migrations, data gathering and analysis, communicating and enabling Office 365 features, and releasing new automation.
  • Administer the PowerShell automation engine that drives configuration and control of the Microsoft cloud. Research and address root cause of failed operations and scripts.
  • Escalate to programmers as necessary.
  • Proactively analyze cloud logs, events, and warnings to identify and communicate abnormal situations or incorrect configuration.
  • Work with O365 communications manager to identify upcoming changes to Office 365 functionality
  • Maintain O365 documentation, exception lists, and procedures. 
  • Flexibility in work schedules, including evening, weekend, holiday and rotating shift requirements (scheduled in advance).        
  • Enable follow-the-sun support model with Akron and Luxembourg associates.

 

 

Qualifications:

 

  • At least IT Bachelor’s Degree, or equivalent experience.  MIS Degree, At least 1 Recognized IT Certification, ITIL Training. Customer-oriented attitude, strong work ethics, integrity and accountability for assigned tasks.  Proven work experience supporting enterprise scale server systems.       
  • With at least 3 years of experience with the following:
  • Global administration of an Office 365 tenant
  • Incident resolution for a user population
  • Working knowledge of PowerShell scripting and automation
  • Active Directory management including user, group, and property configuration
  • Demonstrated successful experience in developing efficient and effective solutions to business problems.
  • Proven experience in a systems administrator role
  • Excellent knowledge of best practices around management, control, and monitoring of cloud infrastructure
  • Experience with scripting, log analysis, customer support, troubleshooting, and problem resolution is desired
  • Practical knowledge of the following:
    • Office 365 administration
    • Exchange / Exchange Online administration.
    • PowerShell language and methodology
    • 3rd party software integration support
    • ITIL Methodology
    • Vendor Engagement, Customer Experience Provider
    • Escalation Management, Ticket Management, Problem & Change Management
  • Interpersonal Skills:
  • Be able to communicate effectively in English
  • Professionally communicate through email to other global team members
  • Clearly communicate complex problems to business personnel
  • Operations and Support:
  • Perform daily Office 365 and automation system monitoring, verifying the integrity and availability of all automation, systems, and key processes, reviewing system and application logs, email notifications, Microsoft Teams cards, and verifying completion of scheduled jobs.
  • Manage incident queue proactively to quickly and effectively provide resolutions to our internal customers
  • Identify, troubleshoot, and address root cause of all automation issues (warnings, failures).  Drive resolution of technical, procedural, and personnel issues leading to automation failures.
  • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.
  • Suggest improvements to existing systems and monitoring that could reduce downtime, increase automation performance, and increase team productivity.
  • Maintenance:
  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Upgrade and configure system software that supports IT Security applications or Asset Management applications per project or operational needs.
  • Perform periodic performance reporting to support capacity planning.
  • Maintain data center environmental and monitoring equipment.
  • Adhere to all ITIL procedures including incident, problem, and change management.

Goodyear is one of the world’s largest tire companies. It employs about 64,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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