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SAP Process Senior Analyst - Global IT Business Support


Taguig, 00, PH

Company:  Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Rance Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 



Primary Purpose of this Position


This position is a member of  IT SAP COE, responsible for the respective functional area. The incumbent will work in partnership with global & cross-functional business/IT teams. This position is responsible for helping develop and configure solutions and support functional solutions on a global level. This role will provide support to the functional area by learning to resolve level II incidents globally and supporting functional team subject matter experts.


Job Responsibilities

  • Provide level II incident resolution in the functional area of support.  Document issue resolution for knowledge transfer as appropriate
  • Work with functional team subject matter experts and business partners to understand documented requirements.  Translate detailed requirements into development and/or configuration to meet the business need in the functional area of focus
  • Provide support for unit and integration testing of new or changed business/technical processes. Develop business/technical cycle tests for use by the stakeholder community. Document all process changes and provide knowledge to relevant stakeholders                


Job Requirements


  • Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline
  • Minimum of 1-3 years of relevant work experience (IT support role or Finance Operations) preferred. Fresh graduates are welcome to apply
  • Ability to understand the business needs and deliver prompt, efficient, quality service to the business; works to anticipate, identify and meet end-user needs; drives outward results and ensures high-quality standards are met
  • Strong verbal and written communication with a strong command of spoken and written English
  • Strong analytical and problem-solving skills; takes on responsible roles and accountability for outcomes.
  • Amenable to work on mid-shift or to work flexible working hours as needed on special occasions



Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to


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