SAP TM Application Support

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Maria Monica Canding  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Purpose of this Position

You will be a key member of the Global IT Strategic Support Team (ITSS), serving as the Subject Matter Expert (SME) for SAP TM and LE-Transportation. Working in close partnership with global and cross-functional business and ITSS workstream leaders, your focus will be on identifying permanent fixes and driving continuous improvements within the module. Responsibilities include developing, configuring, and supporting long-term functional solutions at a global level.

Job Responsibilities

• You will provide Level II incident resolution by following existing documentation.
• You will be accountable for ensuring failed SAP TM / LE-Transportation jobs are promptly recovered (firefighting).
• You will create new documentation for issues that are not yet documented.
• You will collaborate with various SAP workstreams to identify and implement permanent solutions for recurring issues.
• You will submit Autosys job scheduling requests related to SAP TM / LE-Transportation.
• You will monitor and troubleshoot frequent job failures, especially those with high business impact, escalating issues when necessary to ensure timely resolution.
• You will work closely with workstream leads to gather and document requirements for continuous improvement initiatives.
• You will follow established procedures to execute and monitor scheduled jobs, ensuring compliance with defined timelines.
• You will maintain comprehensive documentation for Autosys job flows, dependencies, and related operational procedures.

Job Requirements

• You hold a Bachelor's degree in MIS, Computer Science, Engineering, Technology, or a related field.
• You have a minimum of 2–3 years of hands-on experience with SAP TM / LE-Transportation.
• You will be fully dedicated to monitoring and supporting SAP TM, with opportunities to learn other modules depending on bandwidth and priorities.
• You possess a strong understanding of business needs and are committed to delivering prompt, efficient, and high-quality service to stakeholders.
• You demonstrate excellent verbal and written communication skills, with a strong command of English.
• You bring strong analytical and problem-solving capabilities, and you take ownership and accountability for your work.
• You are flexible to work mid-shift, night-shift, or other schedules as needed.

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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate