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Sr. HR Shared Services Operations Delivery Manager

Date: Dec 14, 2018

Location: Taguig, 00, PH

Company: Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Jermian Delos Santos Verdera  
Sponsorship Available:  No
Relocation Assistance Available: No 

In this position, the incumbent will be overall responsible in providing strategic leadership in the HR shared services function, including development and execution of its strategies, objectives and work processes. The position will focus on providing exceptional HR service delivery while developing and increasing process efficiencies, productivity and standardization.  The incumbent will work and interact with multiple stakeholders and teams from different regions to understand business needs and strategic priorities, establish standards and practices, harmonize service delivery requirements, drive improvements when required, utilize the HR service delivery capabilities, enabling HR Center of Excellences (COE) and Business Partners to fulfill and manage their strategic roles and responsibilities.  The role will fulfill and instill continuous process improvement mindset at all levels of the HR Shared Services organization. 


In addition, the role will develop, create and implement objectives and standards to ensure effective HR services operations suite including Recruitment and Talent Acquisition administration, Training administration, Compensation and Benefits and Total Rewards administration, HR systems administration, and other HR Operational processes and activities. The incumbent will help develop and establish key Service Level Agreements (SLAs), quality targets and Key Performance Indicators (KPIs). The role will also oversee resources to consistently meet or exceed customer expectations at an optimal cost. In collaboration with different business leaders, operational partners and key HR leaders, the incumbent will establish, document refine, expand and enhance standard HR processes and operating procedures provided by the HR Shared Services team.

Goodyear is one of the world’s largest tire companies. It employs about 65,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to


Job Segment: Operations Manager, Manager, HR, HR Manager, Operations, Management, Human Resources

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