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Workplace Technology Services - Architect

Location: 

Taguig, 00, PH

Company:  Goodyear

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Rance Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Purpose of the Position

  • This position will be a member of Global Workplace Technology Services responsible for professional and technical work related to the operation and support of the Workplace Technology Service and related components. The incumbent will work in partnership with the IT Infrastructure Service Organization.
  • This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties that support the Workplace Technology service implementations. Workplace Technology Services could include but are not limited to client operating systems, software, distribution points, security patching,
  • This role participates in requirements definition, research, and analysis in partnership with internal business customers to architect an optimal service solution. The incumbent will communicate issues, resolutions, and best practices to team members. The incumbent will act as a liaison across IT and customer organizations. The incumbent will also provide guidance and mentoring to other associates on service operations and processes.
  • Provide consistent and predictable experience with business applications by providing and maintaining standardized and secure Microsoft Windows Client Operating System configurations

 

Job Responsibilities

  • Service Transition Processes: Transition Planning and Support, Change Management, Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation, and Knowledge Management
  • Service Operations Processes: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management
  • Responsible for one or more low complexity/criticality services or technologies
  • Works with/across global/regional/local IT Teams by providing intermediate/advanced consultation for responsible services
  • Maintain software levels at vendor’s current release or supported versions. Leverage data to identify, justify, recommend and implement system improvements, which leverage new or existing technologies
  • Interact with customers in the evaluation, testing, and implementation of IT business solutions. This could include presentations on how to apply Information Technology, strategies for implementing IT solutions, and assistance in costing exercises
  • Plan, document, implement and debug software, systems, and/or, databases. Incumbent may be required to do intermediate/advanced configuration or system modifications to those environments
  • Evaluate business and functional requirement documents, recommerecommendons, project planning, and identifying training needs
  • Troubleshoot intermediate to advanced problems reported by customers, systems, or team members; escalate to upper-level associates as appropriate
  • Document and map workflow and processes using current technologies
  • Manage small to medium projects within areas of specialization and across functional groups
  • Provides technical leadership for small to medium Project Teams
  • Leads intermediate/advanced problem resolution and documentation which may span functional areas. Problems are often complex and ambiguous in nature
  • Participate in an Emergency On-Call Rotation for after-hours and weekend support
  • Flexible schedules and 24x7 support availability (generally scheduled in advance) may be required as necessary to support the technical needs of our customers

 

Job Qualifications

  • 5 or more years of Information Technology experience
  • 2 or more years of successfully developing and implementing Applications and/or Infrastructure Systems using new and emerging technologies
  • ITIL V3 certification
  • Strong analytical and problem-solving skills combined with conceptual thinking
  • Strong focus on details and broad awareness of change impact
  • Excellent communication skills combined with cultural awareness
  • Ability to work with minimal supervision

 

 

#LI-Hybrid

 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

 

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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