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Customer Contact Engineer (Automotive)


Tokyo, 13, JP

Company:  Goodyear

Location: JP - Tokyo   
Goodyear Talent Acquisition Representative: Dan Dave Valerio Alberto  
Sponsorship Available:  No
Relocation Assistance Available: No 

Primary Purpose of the position:

  • Manage the relationship and projects with OEMs to support the OE business plan. 
  • Communicate customers' requirements, expectations, technical gaps, and Goodyear's strategy and technologies.    
  • Assist the teamwork of related functions to be able to meet customers' technical expectations.


Duties and Responsibilities:

  • Contact customers and obtain pertinent information for OE tire development projects that includes OE target specification, technical feasibility study, technical trending, expectations, concerns, and gaps.
  • Communicate the information from customers to tire development teams to properly respond customers' expectations.
  • Communicate our technologies and technical approaches to customers representing tire development team.
  • Share information with other relevant functions (OE Sales, Marketing, QA, Manufacturing) to ensure the teamwork for engineering approvals and customer partnership. 


Job Requirements:

  • Bachelor's or Master's degree in Science or Engineering field
  • Engineering or project coordination in tire or automotive industry
  • Experience in tire or automobile in engineering field (desired).
  • Experience to work with multi-national colleagues/customers.
  • Tire engineering and testing, vehicle and tire technologies 
  • Strong oral and written communication skills in Japanese and English. 
  • Ability for continuously learn and grow




  • 顧客の要求事項、期待、技術目標と開発品との性能差、及びGoodyearの技術的戦略・技術について双方向に意思伝達すること   
  • OE向け事業計画をサポートするために、顧客とのプロジェクトおよび関係性を維持・管理すること
  • 顧客の技術的期待に応えるため、関係する部署との連携を密にし、チームワークをサポートすること



  • 顧客からタイヤ開発に関するスペック、技術性能見積もり、技術トレンド、期待や懸念点、双方の認識のずれなど必要な情報を獲得、シェアすること 
  • 顧客と適切なコミュニケーションをするために、チアや開発チームと顧客の間での情報の電話つをスムースに行うこと     
  • Goodyearのタイヤ開発チームを代表し、技術及び戦略について顧客に説明すること                                                                                                                                                                                               
  • 必要な情報を関係部署とシェアし、顧客との関係性維持と技術承認取得に貢献する        



  • 技術及び科学分野での四年生大学卒業の学位
  • タイヤまたは自動車業界でのエンジニア・プロジェクトマネジメントとしての経験 (経験者が望ましい)
  • 言語及び文化の異なる同僚/組織での就業経験
  • タイヤの製造及び及びテストに関する知識、自動車とタイヤの技術
  • 日本語及び英語の口頭及び文書による高いコミニケーション能力
  • 成長のために継続的に学習、トレーニングを自発的にできる能力

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Job Segment: Manufacturing Engineer, Engineer, QA, Quality Assurance, R&D Engineer, Engineering, Quality, Technology

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