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Customer Service Assistant Manager (NGY)

Date:  Apr 16, 2021
Location: 

Tokyo, 13, JP

Company:  Goodyear

Location: JP - Tokyo   
Goodyear Talent Acquisition Representative: Dan Dave Valerio Alberto  
Sponsorship Available:  No
Relocation Assistance Available: No 

 

Job Responsibilities:

  • Execute order taking and delivery management of his/ her respective accounts including on time orders and back order processing, handling of inquiries, complaints.
  • Support achieving the sales units target through coordination with Supply Chain and Sales on stock availability, deliveries and order status. Updates distributors incl. TMP branch offices on orders and delivery status. 
  • Supervise and support the Customer Service assosiates to deliver reliable service level to distributors in the distribution network. This includes essential interaction with internal Sales/branch office managers as well as outsourced 3PLs in respective DCs for problem resolution.
  • Support Customer Service Manager in aspects of proactive initiative to maintain, improve, implement and develop appropriate operations, procedures and system infrastructure with coordination of Customer Service associates' inputs as well as own considerable recommendation as per realistic operational view points.

 

Job Requirements:

  • Bachelor's Degree in Supply Chain Management, Sales & Marketing, Customer Service, IT or related discipline
  • 5+ years Customer Service experience in Tire/Automotive Industry - preferably
  • B2B/B2C, or other industry as a Customer Service Operator, Demand Planner, Production Supply 
  • Knowledge in Tire Industry, Distribution, Logistics, Supply Chain Management and Sales
  • Experience in MS Word/Excel/SAP and ability to operate e-mails
  • Must be fluent in Japanese language

 

Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

 


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