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CRM Coordinator

Date: Nov 17, 2020

Location: Truganina, VIC, AU

Company: Goodyear

Goodyear. More Driven.

 

Your commitment and drive to proactively understand and solve problems will be coupled with your ability to communicate with business stakeholders and deliver a quality customer experience. This role requires a someone who has strong stakeholder management with the ability to operate in a dynamic, fast paced environment.

 

To be successful in this role you will have:

  • 3+ year’s experience in a comparable level role
  • Analytical acumen with demonstrated knowledge of best practice in CRM applications & support a must
  • Previous experience in an end-user technical support role
  • Ability to work with people of varying technical skills
  • Highly developed IT literacy with experience & knowledge of CRM applications
  • Good understanding how CRM should and can be utilized across the organization
  • Previous experience in an end-user technical support role

 

About the role

Reporting to the Internal Sales & Operations Director ANZ, this role is responsible for the overall administration and support for the CRM application. You will provide training and education for new and existing users as the CRM system evolves and grows.

 

Key responsibilities will include:

  • Liaising with local stakeholders and passing requirements to IT for testing and to implement changes. Ensuring data is “clean” and current.
  • Simplification of field sales processes embedded in CRM platform and reporting information.
  • Liaising with regional IT to maintain and ensure CRM application is functioning effectively
  • Act as the liaison between users, vendor and the business sales leaders
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Provision of efficient and comprehensive back office CRM support to the Sales Leaders, Field Sales Team and Call Centre

 

What’s on offer

  • Work with a team who are fun, creative and dynamic
  • Employee benefits including tyre discounts for you and your family
  • On-going training and career opportunities within a global organisation
  • Access to employee assistance and well-being programs

 

This is a full-time role based in Truganina, VIC.

 

Goodyear is one of the world’s largest tyre companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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